Privacy Policy

1. Who We Are

SuSwagatam is a society management software product developed and operated by Nivida Software, based in Vadodara, Gujarat, India. We provide a web-based platform and mobile application to help residential housing societies manage day-to-day operations.

If you have any questions about this policy, you can contact us at info@suswagatam.com.

2. Information We Collect

2.1 Account & Registration Information

When a society administrator registers or when residents are added to the platform, we may collect:

• Full name, email address, and phone number
• Society name, address, and unit/flat details
• Login credentials (passwords are stored in encrypted form)

2.2 Usage & Activity Data

We automatically collect certain information when you use our platform:

• IP address, browser type, and device information
• Pages visited, features used, and time spent on the platform
• Log data and error reports

2.3 Financial & Transaction Data

When payments are processed through the platform (maintenance dues, subscriptions, etc.), we collect:

• Transaction amounts and payment references
• Payment gateway responses (we do not store card numbers or full bank details — these are handled securely by our payment gateway partners)

2.4 Visitor & Entry Data

Our Visitor Management System (VMS) records entry/exit logs for guests, deliveries, and service staff, which may include names, contact numbers, and vehicle details provided at the gate.

2.5 Uploaded Files

Files uploaded by administrators or residents (notices, receipts, profile photos, etc.) are stored securely on our servers or cloud storage.

3. How We Use Your Information

We use the information collected to:

• Provide, operate, and improve the SuSwagatam platform
• Process maintenance billing, payments, and receipts
• Send transactional notifications (bill reminders, announcements, alerts)
• Respond to support requests and inquiries
• Ensure security of the platform and prevent fraud
• Comply with legal obligations
• Send product updates or promotional communications (you can opt out at any time)

4. How We Share Your Information

We do not sell, rent, or trade your personal data. We may share information only in the following circumstances:

• Service providers: Trusted third-party vendors (cloud hosting, email delivery, payment gateways) who process data on our behalf under confidentiality obligations.
• Society administrators: Resident data is accessible to the authorised committee members of the same society.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred as part of the transaction.

5. Data Retention

We retain your data for as long as your account is active or as necessary to provide services. Society administrators may request deletion of their society's data by contacting us. After account termination, we may retain anonymised data for analytics purposes.

6. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Encrypted storage for sensitive credentials
• Access controls restricting data to authorised personnel
• Regular security reviews

While we take reasonable precautions, no system is completely immune to security breaches. We encourage users to use strong passwords and to report any suspicious activity.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyse platform usage via analytics tools (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the platform.

8. Third-Party Services

Our platform integrates with third-party services including payment gateways (Razorpay, Stripe, PayPal, etc.) and cloud storage providers. Their use of your data is governed by their respective privacy policies. We recommend reviewing those policies.

9. Children's Privacy

Our platform is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Opt-out: Unsubscribe from marketing communications at any time.
• Portability: Request your data in a portable format.

To exercise any of these rights, contact us at info@suswagatam.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:

• Email: info@suswagatam.com
• Phone: +91 8140088833
• Address: Nivida Software, Vadodara, Gujarat, India